Customer Support Agent
A customer support agent that answers questions about order status, shipping times and returns using your help centre articles, refuses anything about payment disputes, and escalates to a human support agent when it cannot answer from the articles.
A customer support agent that answers questions about order status, shipping times and returns using your help centre articles, refuses anything about payment disputes, and escalates to a human support agent when it cannot answer from the articles. Everything it does appears in the activity panel as it happens — retrieval, tool calls, decisions and what gets written to the database.
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